All orders ship within 48 hours unless there is a custom build option included, such as advanced circuits, cord changes, optional time delays and the LTG, LBG, LUG, SBG and SVG models. These custom options will generally ship in 3-5 business days. If you return a custom built item, there is a 20% re-stocking fee. If you are unsure if you need a custom unit contact us.
100% Risk-Free Guarantee:
Buy the Smart Strip and give it a try for up to 30-days. If you do not absolutely love the Smart Strip, then just ship it back to us. When we receive your returned unit we will issue you a credit within 10 business days for the full purchase price.
- If returning within the first 30-days after purchase, and the unit was purchased directly through us, there is no need for an RMA just include a note saying you are returning the unit for a refund and your order information.
- Any other returns will need an RMA number obtained by calling or emailing us. That RMA number will need to be listed on the outside of ANY returned packages.
- If you purchased your unit from another vendor you will have to get in touch with them within the first 30-days for a refund or replacement.
- There will be no charge for restocking if units are returned within the first 30-days. There is a 25% restocking fee for returns after 30-days up to 60-days after purchase.
- Return shipping cost, if applicable, are not refunded.
We offer to every customer through our website:
- 30 day money back guarantee.
- 2 year full warranty against defects in parts and manufacutring.
- Lifetime replacement on damage caused by power surges.
- $30,000, or more, connected equipment warranty.
Questions? Ask Us!
If you have and questions or comments please feel free to contact us using any of the below methods:
- Via the Web
- Via Our Forum
- Via Phone
(631) 261-8764 Or
- Via Mail:
2101 Starkey Rd.
Largo, FL. 33771