Store Policies

All orders ship within 48 hours unless there is a custom build option included, such as advanced circuits, cord changes, optional time delays and the LTG, LBG, LUG, SBG and SVG models. These custom options will generally ship in 3-5 business days. If you return a custom built item, there is a 20% re-stocking fee. If you are unsure if you need a custom unit contact us.

100% Risk-Free Guarantee:

Buy the Smart Strip and give it a try for up to 30-days. If you do not absolutely love the Smart Strip, then just ship it back to us. When we receive your returned unit we will issue you a credit within 10 business days for the full purchase price.

1. If returning within the first 30-days after purchase, and the unit was purchased directly through us, there is no need for an RMA just include a note saying you are returning the unit for a refund and your order information.
2. Any other returns will need an RMA number obtained by calling or emailing us. That RMA number will need to be listed on the outside of ANY returned packages.
3. If you purchased your unit from another vendor you will have to get in touch with them within the first 30-days for a refund or replacement.
4. There will be no charge for restocking if units are returned within the first 30-days. There is a 25% restocking fee for returns after 30-days up to 60-days after purchase.
5. Return shipping cost, if applicable, are not refunded.

We offer to every customer through our website:

1. 30 day money back guarantee.
2. 2 year full warranty against defects in parts and manufacutring.
3. Lifetime replacement on damage caused by power surges.
4. $30,000, or more, connected equipment warranty.

Questions? Ask Us!

If you have and questions or comments please feel free to contact us using any of the below methods:

1. Via the Web
2. Via Our Forum
3. Via Phone
   Local:
   (631) 261-8764 Or
   Toll Free:
   1-877-424-8758
4. Via Mail:
   2101 Starkey Rd.
   Unit Q-1
   Largo, FL. 33771